Last updated: 10/05/2026
Llanelli Guitar Tech respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use and store personal information when you contact us, request a quote, make a booking, use our website, or interact with us through Facebook, Instagram, email or other contact methods.
Business name: Llanelli Guitar Tech
Website: llanelliguitartech.co.uk
Email: llanelliguitartech@gmail.com
Social media: @llanelliguitartech
For the purposes of data protection law, Llanelli Guitar Tech is the controller of the personal information we collect and use.
We may collect the following information:
We only collect information that is relevant to providing our services, responding to enquiries, managing bookings, preparing quotes, carrying out work and keeping business records.
We use your personal information to:
We will not sell your personal information.
Under UK data protection law, we must have a lawful basis for using your personal information. For a small business, common lawful bases include contract, legitimate interests, consent and legal obligation. The ICO advises businesses to decide and explain the lawful basis for each use of personal data.
We may use your information because:
From time to time, Llanelli Guitar Tech may take photos or videos of instruments being worked on. These may include before-and-after examples, repair progress, setup work, cleaning results, fault finding, or final play tests.
We may use these images or videos for social media, website content, marketing, educational posts, or examples of our work.
Where possible, we will avoid including personal information that identifies the customer. We will not publish the customer’s name, contact details, address, or other identifying information without permission.
If you do not want your instrument to appear in photos, videos, social media posts or marketing content, please let us know when booking.
Some posts may include light-hearted, humorous or satirical comments about the condition of an instrument, such as dirty fretboards, rusty strings, unusual repairs, wiring issues, or general wear and tear. These comments are intended for entertainment and educational purposes only, and are not intended to embarrass, criticise or identify the owner.
We will not knowingly publish content that identifies a customer in a negative or personal way. If you see a post featuring your instrument and would like it removed, please contact us at llanelliguitartech@gmail.com and we will review the request.
We may share limited information with trusted service providers where necessary, such as:
We only share information where needed to operate the business, provide services, process payments or meet legal obligations.
We keep personal information only for as long as necessary.
Enquiry and booking messages may be kept while we are discussing or carrying out work. Invoice and payment records may be kept for accounting and tax purposes. Customer service records may be kept where needed to deal with future questions, warranty-style queries or repeat bookings.
When information is no longer needed, we will delete it or securely dispose of it.
We take reasonable steps to protect your information, including limiting access to customer messages, using password-protected accounts, keeping business records secure, and avoiding unnecessary collection of personal data.
Under UK data protection law, you have rights over your personal information. These may include the right to:
The ICO says privacy notices should explain these rights and tell people how they can complain if they are concerned about how their information is used.
To make a request, contact:
We will only send marketing messages where we are allowed to do so. You can ask us to stop sending marketing messages at any time by contacting us.
Our website may use cookies or analytics tools to understand how visitors use the site and to improve the website.
If we use analytics, booking forms, embedded social media content or advertising tools, these services may collect limited technical information such as your device type, browser, pages visited and general location.
A separate cookie notice may be added to the website if required.
Our website may include links to Facebook, Instagram, payment providers, booking tools or other third-party websites. We are not responsible for the privacy practices of those websites. You should check their privacy policies separately.
If you have concerns about how we handle your personal information, please contact us first at:
You also have the right to complain to the UK Information Commissioner’s Office. The ICO provides guidance and tools for sole traders, start-ups and small businesses, including a privacy notice generator and GDPR checklist.
We may update this privacy policy from time to time. The latest version will be posted on this website.